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PostPosted: Sun Oct 28, 2012 12:17 am 
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Joined: Sat Oct 27, 2012 11:55 pm
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We are suppose to be getting 30 mbps, over the last two weeks it has only been between 1.5 - 5.0 mbps. It went completely out on 10/13-10/16 a tech came out and and got it going then it went out again on 10/20-10/21 coming back on late on 10/21. when it works it comes in and out ranging from 1.5 - 5.0 mbps. This is very frustrating when trying to watch netflix or surf the net.


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PostPosted: Wed Oct 31, 2012 4:56 pm 
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Joined: Fri May 04, 2012 4:40 pm
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jcdabb wrote:
We are suppose to be getting 30 mbps, over the last two weeks it has only been between 1.5 - 5.0 mbps. It went completely out on 10/13-10/16 a tech came out and and got it going then it went out again on 10/20-10/21 coming back on late on 10/21. when it works it comes in and out ranging from 1.5 - 5.0 mbps. This is very frustrating when trying to watch netflix or surf the net.



Hey jcdabb,
I apologize for the issues you have experienced. I noticed some areas on your connection that were in need of improvement and I have resolved them. I will keep watch on them to ensure the fix stays.

I have you subscribed to a 20Mb package not a 30Mb package. If this is incorrect and doesn't match your bill please contact the billing department so we can resolve this quickly.

You should be able to pull full speed now. Let me know if this is not the case.
-Justin P.


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